Delete Your Account

You can ask us to delete your Netwarden account and the data associated with it at any time, from here, without signing in. This covers accounts used with the Netwarden web dashboard and the Netwarden apps for Android, iPhone, Mac and Windows: they are all the same account.

How it works

1. Enter the email address of your account below and send the request.
2. We email a confirmation link to that address. Open it and press Confirm deletion request. The link expires after 24 hours. This step proves the request comes from the account's owner; nothing is deleted without it.
3. We delete the account and its data within 30 days of your confirmation.

You can also email support@netwarden.com from your account's address and ask us to delete it.

What is deleted

Your account:

• Your name, email address, password and two-factor settings
• Sign-in links to Google or GitHub, your sessions, and the devices registered for push notifications
• Your personal preferences and notification settings

If you own your organization, everything in it is deleted with your account:

• Hosts, their agent keys, and all metrics, processes and history collected from them
• Alert rules, alert history, dashboards and widgets
• Uptime checks, security scans and findings, and connected cloud accounts
• Apps projects: errors, events, logs, releases and cron monitors
• Notification channels and webhooks, API keys, team members' access and pending invitations

If you are a member of someone else's organization, only your own account and access are deleted; the organization and its data stay with its owner. Your subscription, if you have one, is cancelled, so you are not charged again.

What is kept, and for how long

• Invoices and payment records, for as long as tax and accounting law requires. Card details are held by our payment processor, Stripe, never by us.
• Database backups containing your data, for up to 30 days, after which each backup is deleted automatically.
• Security logs (sign-ins and account changes), for up to 90 days, to detect and investigate abuse.

Before you request deletion

• Deletion is permanent. It cannot be undone, and deleted data cannot be recovered.
• Uninstall the Netwarden agent from your servers. Once the account is deleted its agent keys stop working and anything the agents send is rejected.
• To use Netwarden again later you will need a new account.

Request deletion

Questions? Email support@netwarden.com. How we handle your data is described in our Privacy Policy.